Job Location : Ahmedabad, Gujarat
Experience : 1 to 3 Years
Roles and responsibilities :
Responsibilities:
● Dealing with clients to help resolve their issues, mainly on emails and calls if required.
● Proactively identifies issues and implements plans to resolve them.
● Ensures all sensitive complaints are accurately reviewed and investigated prior to responding in a timely and professional manner, and that information is properly updated with the appropriate regulator.
● Works independently and/or in a team environment on special projects and other assignments as needed
Qualifications and skills:
● Experience of 1 to 2 years in technical support or customer support
● Effective communication skills and good typing speed
● Knowledge of CRM systems and procedures
● Customer-focused attitude and the capacity to adjust to and handle various personalities.
● Excellent presentation and communication abilities
● The capacity to adhere to deadlines.
● Time management skills
