Technical Support OR customer Support Executive
Job Location : Ahmedabad, Gujarat
Experience : 1 to 3 years Exp.
Roles and responsibilities :
- Dealing with clients to help resolve their issues, mainly on emails and calls if required.
- Proactively identifies issues and implements plans to resolve them.
- Ensures all sensitive complaints are accurately reviewed and investigated prior to responding in a timely and professional manner, and that information is properly updated with the appropriate regulator.
- Works independently and/or in a team environment on special projects and other assignments as needed
- Experience of 1 to 3 years in technical support or customer support
- Effective communication skills and good typing speed
- Knowledge of CRM systems and procedures
- Customer-focused attitude and the capacity to adjust to and handle various personalities.
- Excellent presentation and communication abilities
- The capacity to adhere to deadlines.
- Time management skills
Perks and Benefits:
- 5 days working
- Flexible schedule
- Friday Fun activities
- Learning and Growth Opportunities