Technical Support OR customer Support Executive

Job Location : Ahmedabad, Gujarat

Experience : 1 to 3 years Exp.

Roles and responsibilities :

    • Dealing with clients to help resolve their issues, mainly on emails and calls if required.
    • Proactively identifies issues and implements plans to resolve them.
    • Ensures all sensitive complaints are accurately reviewed and investigated prior to responding in a timely and professional manner, and that information is properly updated with the appropriate regulator.
    • Works independently and/or in a team environment on special projects and other assignments as needed
    • Experience of 1 to 3 years in technical support or customer support
    • Effective communication skills and good typing speed
    • Knowledge of CRM systems and procedures
    • Customer-focused attitude and the capacity to adjust to and handle various personalities.
    • Excellent presentation and communication abilities
    • The capacity to adhere to deadlines.
    • Time management skills
Perks and Benefits:
    • 5 days working
    • Flexible schedule
    • Friday Fun activities
    • Learning and Growth Opportunities