Introduction
Technicians are the face of your brand. Their ability to resolve issues quickly defines customer satisfaction. Yet many technicians are burdened with manual paperwork and poor tools.
The Salesforce Field Service Mobile App transforms productivity by putting all the right features in a technician’s pocket.
Features of the FSL Mobile App
1. Offline Mode
- Work orders accessible without internet.
- Syncs automatically when online.
- Crucial for remote regions.
2. Barcode & QR Scanning
- Track parts and assets.
- Update inventory instantly.
3. Knowledge Articles Access
- On-the-go troubleshooting guides.
- Reduced reliance on back-office calls.
4. Job Status & Customer Signatures
- Technicians update work progress in real time.
- Collect signatures on-site for faster job closure.
Benefits
- Reduced job completion times.
- Improved First-Time Fix Rates.
- Better customer communication.
Industry Applications
- Utilities: Technicians access repair manuals offline in remote sites.
- Telecom: Scanning barcodes to track device installations.
- Healthcare: Collecting signatures on medical equipment servicing.
Challenges
- Device compatibility across technician workforce.
- Training adoption for less tech-savvy staff.
- Integration with asset and inventory systems.
Why Perigeon?
- Experience rolling out FSL mobile app at scale.
- Custom workflows for inventory, job checklists, and compliance.
- Mobile enablement for industries with offline-heavy use cases.
📩 Contact Perigeon to maximize technician productivity with the Salesforce FSL Mobile App.
