Plastics manufacturers compete in a cost-sensitive and compliance-heavy market. Customer expectations are rising, while regulators demand transparency on safety and sustainability.
Salesforce helps OEMs and equipment providers manage complexity. Here are the top 5 Salesforce use cases for plastics manufacturing.
Use Case 1: Dealer & Distributor Portals
- Experience Cloud portals streamline case logging.
- Dealers access product manuals and claim status.
- Transparency reduces back-and-forth communication.
Use Case 2: Warranty Automation
- Automated entitlements for claims.
- SLA timers ensure fast responses.
- Reduced manual workload for back-office teams.
Use Case 3: Predictive IoT Maintenance
- IoT-enabled extrusion and molding machines connect to Salesforce.
- Anomalies trigger Service Cloud cases automatically.
- FSL dispatches technicians proactively.
Use Case 4: SLA & Compliance Management
- Real-time SLA dashboards for dealer support.
- Audit-ready logs for regulatory compliance.
- Escalations before SLA breaches.
Use Case 5: Service Analytics
- Einstein Analytics for downtime analysis.
- Predictive service demand planning.
- ESG reporting for sustainability compliance.
Example
A plastics molding machine OEM implemented Salesforce. IoT-driven cases reduced unplanned downtime by 28% and SLA compliance improved by 22% in one year.
Why Perigeon?
- Expertise in plastics industry service workflows.
- Salesforce-certified team delivering IoT, SLA, and compliance integrations.
📩 Talk to Perigeon to adopt Salesforce use cases for plastics manufacturing.
