Plastics manufacturers compete in a cost-sensitive and compliance-heavy market. Customer expectations are rising, while regulators demand transparency on safety and sustainability.

Salesforce helps OEMs and equipment providers manage complexity. Here are the top 5 Salesforce use cases for plastics manufacturing.

Use Case 1: Dealer & Distributor Portals

• Experience Cloud portals streamline case logging.
• Dealers access product manuals and claim status.
• Transparency reduces back-and-forth communication.

Use Case 2: Warranty Automation

• Automated entitlements for claims.
• SLA timers ensure fast responses.
• Reduced manual workload for back-office teams.

Use Case 3: Predictive IoT Maintenance

• IoT-enabled extrusion and molding machines connect to Salesforce.
• Anomalies trigger Service Cloud cases automatically.
• FSL dispatches technicians proactively.

Use Case 4: SLA & Compliance Management

• Real-time SLA dashboards for dealer support.
• Audit-ready logs for regulatory compliance.
• Escalations before SLA breaches.

Use Case 5: Service Analytics

• Einstein Analytics for downtime analysis.
• Predictive service demand planning.
• ESG reporting for sustainability compliance.

Example

A plastics molding machine OEM implemented Salesforce. IoT-driven cases reduced unplanned downtime by 28% and SLA compliance improved by 22% in one year.

Why Perigeon?

• Expertise in plastics industry service workflows.
• Salesforce-certified team delivering IoT, SLA, and compliance integrations.