Mining companies must manage massive assets, strict compliance rules, and geographically dispersed teams. Salesforce transforms how they deliver uptime and safety. Here are the top 5 Salesforce use cases for mining.
Use Case 1: Predictive IoT Maintenance
- IoT sensors monitor trucks, conveyors, and drills.
- Salesforce auto-creates cases for anomalies.
- FSL dispatches technicians proactively.
Use Case 2: Compliance & Safety Automation
- Incidents logged as Service Cloud cases.
- Digital audit logs for regulators.
- SLA timers ensure high-priority incidents are addressed.
Use Case 3: Dealer & Supplier Portals
- Experience Cloud portals let OEMs and suppliers log service cases.
- Transparency in claims and parts requests.
- Knowledge base access improves turnaround time.
Use Case 4: SLA Monitoring
- Real-time SLA dashboards across mines.
- Escalations before breaches.
- Helps reduce penalties.
Use Case 5: Service Analytics
- Einstein dashboards analyze downtime patterns.
- Predictive insights for service demand.
- ESG reporting for sustainability.
Example
A mining OEM used Salesforce SLA dashboards. SLA breaches reduced by 29%, downtime analytics improved equipment availability by 20%, and compliance audit prep time fell by half.
Why Perigeon?
- Delivered Salesforce for industrial and heavy equipment companies.
- Experts in IoT integration, SLA workflows, and compliance automation.
📩 Talk to Perigeon about Salesforce use cases for mining and minerals.
