The coatings and paint industry is more than color—it’s performance, protection, and sustainability. From automotive coatings to industrial paints, customers expect not only quality but also technical support, warranty handling, and regulatory compliance.
Challenges are growing:
- Complex dealer and distributor ecosystems
- Warranty claims for large-scale projects (factories, ships, buildings)
- Sustainability and VOC (volatile organic compounds) compliance
- Service demands for paint-mixing and spraying equipment
Traditional systems struggle with these complexities. Salesforce Service Cloud + Field Service Lightning (FSL) give paint and coatings manufacturers the tools to deliver predictive, transparent, and compliance-ready service.
Key Challenges in Paint Manufacturing
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Dealer & Distributor Networks
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Thousands of dealers across countries → inconsistent service experience.
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Warranty & Project Claims
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Paint warranty varies by surface type, application, and climate.
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Compliance & Sustainability
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VOC regulations require auditable data.
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Service for Equipment
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Mixers, spray machines, and automation lines need predictive maintenance.
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Customer Expectations
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Contractors, automotive OEMs, and end-consumers demand instant issue resolution.
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How Salesforce Service Cloud Helps
- Centralized Case Management: Track dealer complaints, project claims, and compliance queries.
- Entitlement & Warranty Automation: Automates complex warranty validation.
- Omni-Channel Support: Email, chat, phone, and dealer portals integrated.
- Knowledge Articles: Application techniques, compliance guides, troubleshooting.
- Analytics Dashboards: SLA and compliance visibility.
How Salesforce FSL Helps
- Skills-Based Scheduling: Assign experts for industrial paint applications.
- Mobile App (Offline): Supports technicians at project sites.
- IoT Integration: Monitors paint equipment performance.
- Asset Tracking: Maintains digital service records.
Example
An industrial coatings OEM used Salesforce to manage warranty claims on construction projects. Claim resolution dropped from 10 days → 2 days, SLA breaches reduced, and IoT integration predicted spray machine failures before they occurred.
Why Perigeon?
- Salesforce Partner with paint + coatings expertise.
- Delivered warranty automation, predictive service, dealer digitization.
- Integration with ERP, MES, and compliance platforms.
📩 Contact Perigeon to transform your paint and coatings service operations with Salesforce.
