How Perigeon Improves First-Time Fix Rate with Salesforce Field Service
A technician shows up on-site, diagnoses the issue, and then says the words no customer wants to hear: “I’ll need to come back.” That second visit isn’t just inconvenient—it’s expensive. It means higher operational costs, missed SLAs, frustrated customers, and lost productivity. In many service organizations, repeat visits quietly drain margins. This is where First-Time […]