Salesforce Koa: The CRM Reasoning Model That Changes Agent Economics at Scale
Announced at Dreamforce 2026, Salesforce Koa is Salesforce’s first purpose-built CRM reasoning model for Agentforce. Built in collaboration with NVIDIA on the Nemotron foundation, Koa is designed for the high-volume, multi-step workflows that make up most enterprise CRM work—updating opportunities, routing cases, scheduling follow-ups, and similar actions—rather than competing as a general-purpose frontier model. The […]
