With connected assets and IoT integration, Salesforce Field Service enables proactive service—turning traditional break-fix operations into predictive, value-added engagements.

Connected Assets in Salesforce

• Store asset hierarchies (parent/child equipment).
• Track service history per asset.
• Link cases and work orders directly to installed products.

IoT Integration

• IoT sensors detect anomalies → Trigger Salesforce alerts.
• Automatic case creation → Technician dispatched.
• Predictive maintenance scheduling.

Industry Examples

• Manufacturing: Machines send fault codes → Work orders auto-generated.
• Utilities: Smart meters detect outages → SLA-compliant service triggered.
• Healthcare: Medical equipment signals preventive maintenance before failure.

Benefits

• Reduced downtime for customers.
• Lower service costs through predictive maintenance.
• Improved customer loyalty via proactive service.

Challenges

• Integrating IoT platforms with Salesforce.
• Managing high-frequency data streams.
• Ensuring data security and compliance.

Why Perigeon?

• Expertise in IoT + Salesforce integrations.
• Delivered connected asset management for manufacturing and utilities.
• Salesforce Partner with strong FSL + Service Cloud synergy.