The Future of Telecom Equipment Service with Salesforce + IoT
Telecom equipment underpins global connectivity—from 5G rollout to IoT expansion. As networks become more complex, service expectations are rising: zero downtime, predictive maintenance, and proactive SLA compliance. Salesforce is enabling OEMs to deliver this future. Future Trends in Telecom Equipment Service IoT-Connected Equipment Towers, routers, and switches monitored in real time. Predictive alerts auto-generate service […]
Top 5 Salesforce Use Cases for Telecom Equipment Manufacturers
Telecom equipment OEMs must guarantee uptime, compliance, and proactive service to remain competitive. Salesforce enables OEMs to meet these expectations through scalable, predictive solutions. Here are the top 5 Salesforce use cases for telecom equipment manufacturers. 1: SLA Monitoring SLA timers and escalation rules. Real-time dashboards to track uptime. Prevents penalties for missed SLAs. 2: […]
Why Telecom Equipment Manufacturers Need Salesforce Service Cloud + Field Service Lightning
Telecom equipment manufacturers build the infrastructure that powers global connectivity—from 5G towers and routers to fiber optics and satellite systems. The industry is experiencing massive growth with 5G rollout, IoT adoption, and cloud-driven connectivity. But challenges are mounting: Complex global service networks with carriers, resellers, and partners Mission-critical SLAs with penalties for downtime Specialized equipment […]
