Why Drug Manufacturing Plants Need Salesforce Service Cloud + Field Service Lightning
The pharmaceutical industry is one of the most regulated and mission-critical sectors in the world. Drug manufacturing plants are responsible for producing life-saving medicines at scale while meeting strict safety, compliance, and quality standards. The challenges are immense: Regulatory compliance with FDA, EMA, GMP, WHO standards Downtime in reactors, HVAC, or packaging lines causing […]
Why FMCG Companies Need Salesforce Service Cloud + Field Service Lightning
The FMCG sector is one of the most competitive industries globally, covering packaged foods, beverages, personal care, home care, and more. With billions of consumer interactions daily, FMCG companies thrive—or fail—based on distribution efficiency, compliance, and customer trust. Challenges are growing: Wide dealer and distributor ecosystems High volume of consumer complaints and warranty claims […]
Why Telecom Equipment Manufacturers Need Salesforce Service Cloud + Field Service Lightning
Telecom equipment manufacturers build the infrastructure that powers global connectivity—from 5G towers and routers to fiber optics and satellite systems. The industry is experiencing massive growth with 5G rollout, IoT adoption, and cloud-driven connectivity. But challenges are mounting: Complex global service networks with carriers, resellers, and partners Mission-critical SLAs with penalties for downtime Specialized equipment […]
Why Consumer Electronics Manufacturers Need Salesforce Service Cloud + Field Service Lightning
Consumer electronics is one of the fastest-changing industries in the world. From smartphones and laptops to smart TVs and wearables, the market is driven by rapid product launches, complex supply chains, and demanding customers. The challenges are massive: Warranty claims run into millions annually. Customers expect real-time support across channels. Dealer and service partner […]
Why Mining Companies Need Salesforce Service Cloud + Field Service Lightning
Mining is one of the world’s most asset-heavy, high-risk industries. From extracting iron ore, copper, and coal to processing rare earths, mining companies deal with massive equipment, remote locations, and strict safety standards. Key challenges include: Unplanned equipment downtime costing $100,000+ per hour Harsh, remote environments with poor connectivity Complex safety and compliance regulations Managing […]
Why Plastics Manufacturers Need Salesforce Service Cloud + Field Service Lightning
Plastics manufacturing touches every industry: automotive, packaging, consumer goods, electronics, and healthcare. With global plastics output exceeding 400 million tons annually, the industry powers modern economies. But manufacturers face mounting pressure: Global competition from low-cost regions Increasing regulations around safety and sustainability Complex distribution networks with dealers and distributors worldwide Demand for proactive, predictive service […]
Why Refineries Need Salesforce Service Cloud + Field Service Lightning
Oil & gas refineries are high-stakes operations. They power economies, supply industries, and meet the world’s energy needs. Yet, they face tremendous challenges: Downtime costs can reach millions of dollars per day. Compliance and safety regulations are non-negotiable. Field service must be precise and efficient in hazardous environments. Workforce management spans thousands of employees and […]
Why Chemical Plants Need Salesforce Service Cloud + Field Service Lightning
The chemical industry underpins everything from agriculture and pharmaceuticals to construction and consumer goods. Global chemical plants produce materials that fuel countless industries—but they also face immense pressure: Strict regulatory compliance (safety, environmental, and quality) Complex supply and dealer networks Service contracts tied to plant uptime and safety standards Rising demand for predictive maintenance […]
Why Car Manufacturers Need Salesforce Service Cloud + Field Service Lightning
The automotive industry is undergoing rapid transformation. Electric vehicles, connected cars, and shifting customer expectations are redefining how car manufacturers operate. For OEMs, it’s no longer just about building cars—it’s about delivering lifetime value through service excellence. Car buyers expect: Hassle-free warranty claims Real-time updates on recalls and repairs Seamless service across dealers Predictive, proactive […]
Why Compressor Manufacturers Need Salesforce Service Cloud + Field Service Lightning
Air, gas, and industrial compressors are the workhorses of global industries—from powering assembly lines and chemical plants to supporting hospitals and oil refineries. A single compressor failure can halt operations, disrupt supply chains, and cost companies thousands per hour. For compressor manufacturers, after-sales service is just as critical as product performance. Customers expect fast issue […]
