Salesforce Service Cloud and Visual Remote Assistant – Service Without Boundaries
In today’s hybrid world, customers and technicians expect remote-first service options. Whether troubleshooting equipment, guiding a customer through installation, or providing compliance inspections, remote assistance saves time and costs. Salesforce Service Cloud’s Visual Remote Assistant (VRA) delivers real-time, video-enabled support that connects customers and agents anywhere, reducing the need for on-site visits. Challenges in Traditional […]
