Salesforce Service Cloud and Contact Centres – Modernizing Customer Support Hubs
Contact centres remain the backbone of customer service, but they are evolving rapidly. Customers expect multi-channel support, faster resolution, and proactive engagement. Traditional call centres—focused only on phone calls—are outdated. Salesforce Service Cloud modernizes contact centres by unifying voice, digital, and AI tools into a single platform, empowering agents and delighting customers. Challenges in Traditional […]
