Salesforce Service Cloud and Customer Service AI – Transforming the Future of Support
Customer expectations are evolving faster than ever. In the age of instant responses, chatbots, and predictive service, businesses can no longer rely on manual, reactive customer service models. Customers demand personalized, accurate, and timely responses across every channel. Salesforce is leading this revolution with Customer Service AI embedded in Service Cloud. Powered by Einstein AI, […]
AI-Powered Case Management with Salesforce Einstein for Service Cloud
AI is no longer a buzzword—it’s transforming customer service. Customers expect instant, accurate, and personalized support. Traditional case management systems can’t keep up. Salesforce Einstein for Service Cloud changes the game by bringing AI into everyday support operations. At Perigeon, we’ve implemented Einstein-powered workflows that predict case outcomes, detect sentiment, and recommend solutions—helping companies move […]
