Salesforce Service Cloud and Self-Service – Empowering Customers to Help Themselves
Today’s customers prefer self-service first. Studies show that over 70% of customers try to resolve issues themselves before contacting support. Businesses that don’t provide effective self-service options risk frustrating customers and overloading agents. Salesforce Service Cloud provides powerful self-service tools that empower customers to find answers quickly, reducing case volumes and enhancing satisfaction. The Limitations […]
