Salesforce Service Cloud for Slack – Collaboration Meets Customer Service
Customer service is no longer just about agents answering calls—it’s about cross-team collaboration. Complex issues often require input from product, engineering, compliance, or field teams. Without real-time collaboration, case resolution slows, frustrating customers. Salesforce Service Cloud for Slack bridges this gap, embedding service workflows directly into Slack. It turns Slack channels into dynamic collaboration hubs, […]
