Why Telecom Equipment Manufacturers Need Salesforce Service Cloud + Field Service Lightning
Telecom equipment manufacturers build the infrastructure that powers global connectivity—from 5G towers and routers to fiber optics and satellite systems. The industry is experiencing massive growth with 5G rollout, IoT adoption, and cloud-driven connectivity. But challenges are mounting: Complex global service networks with carriers, resellers, and partners Mission-critical SLAs with penalties for downtime Specialized equipment […]
