Salesforce Service Cloud and Digital Engagement – Meeting Customers Where They Are
Customers today expect to engage with brands on their terms—whether via WhatsApp, SMS, web chat, Facebook Messenger, or traditional email. Businesses that don’t deliver seamless digital engagement risk losing customers to more agile competitors. Salesforce Service Cloud’s Digital Engagement add-on empowers service teams to interact with customers across multiple digital channels, all from a single, […]
