Biopharma companies are navigating compliance, innovation, and global distribution pressures. Salesforce helps them digitize compliance-heavy operations while enabling predictive servicing.
Here are the top 5 Salesforce use cases for biopharma.
Use Case 1: Compliance Automation
- Service Cloud creates audit-ready digital logs.
- Tracks GMP, FDA, EMA, HIPAA compliance.
- SLA timers for compliance incidents.
Use Case 2: Predictive IoT Maintenance
- IoT sensors monitor bioreactors, centrifuges, cleanroom systems.
- Salesforce auto-creates cases for anomalies.
- FSL dispatch ensures proactive servicing.
Use Case 3: SLA & Warranty Monitoring
- SLA dashboards across labs and plants.
- Automated warranty validations.
- Escalations before SLA breaches.
Use Case 4: Hospital & Research Portals
- Experience Cloud portals for hospitals and labs.
- Transparent tracking of support tickets.
- Knowledge base with SOPs and manuals.
Use Case 5: Sustainability & ESG Reporting
- Dashboards track energy use, CO₂ emissions, water waste.
- ESG compliance automated.
- Improves investor and regulatory trust.
Example
A biopharma company used Salesforce SLA dashboards. SLA compliance improved by 28%, downtime decreased, and compliance audit prep time fell by half.
Why Perigeon?
- Delivered Salesforce solutions for biotech + pharma manufacturers.
- Domain expertise in compliance-heavy and innovation-driven workflows.
📩 Talk to Perigeon about Salesforce solutions for biopharma.
