Pharmaceutical plants can’t afford service delays—compliance, uptime, and safety are mission-critical. Salesforce provides tools to digitize these operations.
Here are the top 5 Salesforce use cases for drug manufacturing plants.
Use Case 1: Compliance Automation
- Service Cloud tracks compliance incidents.
- Audit-ready logs for FDA, EMA, GMP regulators.
- SLA timers escalate compliance-related cases.
Use Case 2: Predictive IoT Maintenance
- IoT-enabled HVAC, reactors, centrifuges monitored in Salesforce.
- Anomalies auto-create cases.
- FSL dispatch ensures proactive maintenance.
Use Case 3: SLA & Warranty Monitoring
- SLA dashboards track equipment performance.
- Warranty validations automated.
- Escalations before breaches.
Use Case 4: Dealer & Hospital Portals
- Experience Cloud portals for hospitals and pharmacies.
- Transparent issue tracking.
- Access to compliance documentation and manuals.
Use Case 5: Sustainability & ESG Reporting
- ESG dashboards track water, energy, CO₂ usage.
- Compliance with sustainability mandates.
- Improves trust with regulators and investors.
Example
A pharma plant used Salesforce SLA dashboards. SLA breaches dropped by 25%, downtime decreased, and compliance audit preparation time reduced significantly.
Why Perigeon?
- Delivered Salesforce solutions for global pharmaceutical OEMs.
- Experts in compliance-heavy service ecosystems.
📩 Talk to Perigeon about Salesforce solutions for drug manufacturing plants.
