The medical supplies sector operates in a compliance-first environment where uptime and transparency are non-negotiable. Salesforce empowers manufacturers to digitize service operations.
Here are the top 5 Salesforce use cases.
Use Case 1: Compliance Automation
- Service Cloud maintains audit-ready logs.
- Regulatory reports generated instantly.
- SLA timers escalate compliance-related incidents.
Use Case 2: Dealer & Distributor Portals
- Experience Cloud portals for hospitals, distributors, and resellers.
- Transparent claim tracking and resolution.
- Access to device manuals and safety documents.
Use Case 3: Predictive IoT Maintenance
- IoT-enabled ventilators, monitors, and infusion pumps feed into Salesforce.
- Cases created automatically for anomalies.
- FSL dispatch ensures proactive servicing.
Use Case 4: SLA & Warranty Monitoring
- SLA dashboards track service across hospitals and regions.
- Entitlement automation validates warranties instantly.
- Escalations prevent breaches.
Use Case 5: Service Analytics
- Einstein dashboards analyze complaint trends.
- Predictive models forecast equipment failures.
- ESG dashboards for sustainable healthcare operations.
Example
A medical device OEM implemented Salesforce SLA dashboards. SLA compliance improved by 27%, downtime fell, and compliance audit prep time dropped by 40%.
Why Perigeon?
- Delivered Salesforce for medical devices + healthcare OEMs.
- Expertise in IoT predictive maintenance and compliance-first service ecosystems.
📩 Talk to Perigeon about Salesforce solutions for medical supplies manufacturers.
