Steel manufacturers are moving toward digitized, predictive service ecosystems. Customers, dealers, and regulators expect faster resolutions, audit-ready compliance, and transparency. Salesforce helps steel OEMs and plant operators manage these demands.
Here are the top 5 Salesforce use cases in steel manufacturing.
Use Case 1: Dealer & Distributor Portals
- Experience Cloud portals for global dealers.
- Dealers log cases and track claims.
- Transparency reduces disputes.
Use Case 2: SLA & Warranty Automation
- Entitlements auto-validate warranty and service contracts.
- SLA dashboards monitor compliance.
- Escalations before breaches.
Use Case 3: Predictive IoT Maintenance
- IoT sensors in mills, compressors, and furnaces feed into Salesforce.
- Cases created automatically for anomalies.
- FSL dispatch ensures proactive servicing.
Use Case 4: Compliance Automation
- Audit-ready records stored in Salesforce.
- Safety incidents logged as cases.
- Reports generated instantly during inspections.
Use Case 5: Service Analytics
- Einstein dashboards for downtime patterns.
- Predictive insights for service demand planning.
- ESG reporting for sustainability.
Example
A steel plant OEM implemented Salesforce SLA dashboards. SLA breaches reduced by 30%, while downtime analysis helped cut outages by 22%.
Why Perigeon?
- Salesforce implementation experience for steel + heavy manufacturing sectors.
- Expertise in dealer portals, SLA workflows, compliance reporting.
📩 Talk to Perigeon about Salesforce solutions for steel manufacturers.
