The fabric and textile industry requires efficiency, compliance, and sustainability to meet global demands. Salesforce helps manufacturers digitize service and compliance-heavy workflows.
Here are the top 5 Salesforce use cases.
Use Case 1: Dealer & Distributor Portals
- Experience Cloud portals streamline warranty and complaint handling.
- Transparent case tracking improves trust.
- Knowledge base access improves service.
Use Case 2: Predictive IoT Maintenance
- IoT-enabled weaving machines and dyeing units send data to Salesforce.
- Anomalies create cases automatically.
- FSL dispatch ensures proactive service.
Use Case 3: SLA & Warranty Monitoring
- SLA dashboards track dealer and distributor performance.
- Entitlements validate machinery warranties instantly.
- Escalations prevent SLA breaches.
Use Case 4: Compliance & Sustainability
- ESG dashboards track emissions, water usage, chemical waste.
- Audit-ready logs for sustainability certifications.
- Enhances global brand reputation.
Use Case 5: Service Analytics
- Einstein dashboards track downtime trends and defect rates.
- Predictive insights help optimize seasonal demand.
- Sustainability KPIs integrated into service analytics.
Example
A global upholstery manufacturer used Salesforce SLA dashboards. SLA breaches reduced by 24%, downtime decreased, and ESG audits were simplified.
Why Perigeon?
- Delivered Salesforce solutions for manufacturing + textile industries.
- Domain expertise in predictive IoT and ESG compliance.
📩 Talk to Perigeon about Salesforce solutions for fabric and upholstery manufacturing.
