Turbine manufacturers operate in a mission-critical environment. Customers don’t just expect product excellence—they expect zero downtime, 24/7 service support, and airtight compliance.

Salesforce has emerged as the go-to platform to deliver these expectations. Let’s explore the top 5 use cases where Service Cloud + FSL deliver maximum value for turbine OEMs.

Use Case 1: SLA & Contract Management

• Automate warranty validations and entitlement checks.
• SLA timers ensure resolution deadlines aren’t missed.
• Escalations alert managers before penalties apply.

Use Case 2: Predictive Maintenance with IoT

• IoT sensors in turbines feed health data into Salesforce.
• Cases auto-created when anomalies are detected.
• FSL dispatches specialized technicians proactively.

Use Case 3: Dealer & Partner Portals

• Dealers/distributors log cases via Experience Cloud.
• Transparent claim tracking reduces disputes.
• Access to knowledge articles for troubleshooting.

Use Case 4: Field Service Workforce Optimization

• Assign jobs based on skills, certifications, and geography.
• Mobile app allows technicians to log compliance checklists and upload photos.
• First-time fix rates improve significantly.

Use Case 5: Compliance & Audit Readiness

• Maintain digital service records for every turbine.
• Prove regulatory compliance instantly during audits.

Example

A gas turbine manufacturer deployed Salesforce for SLA tracking. SLA breaches reduced by 28% in one year, saving millions in penalties.

Why Perigeon?

We specialize in:

• IoT + Salesforce predictive maintenance integrations.
• SLA automation for energy and industrial equipment OEMs.
• Global deployment of Salesforce for regulated industries.