Air, gas, and industrial compressors are the workhorses of global industries—from powering assembly lines and chemical plants to supporting hospitals and oil refineries. A single compressor failure can halt operations, disrupt supply chains, and cost companies thousands per hour.
For compressor manufacturers, after-sales service is just as critical as product performance. Customers expect fast issue resolution, proactive maintenance, and transparent service contracts.
But many OEMs still rely on fragmented dealer systems, manual warranty processing, and reactive service models. That’s where Salesforce Service Cloud + Field Service Lightning (FSL) provide a transformative solution.
Challenges for Compressor Manufacturers
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Complex Service Contracts
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Compressors often sold with multi-year service agreements.
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Warranty coverage differs by component (motor, valves, controls).
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Downtime Costs
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Even a few hours of downtime in manufacturing plants can cost $10,000+ per hour.
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Dealer Coordination
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Distributors across geographies create inconsistent service experiences.
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Field Service Inefficiencies
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Wrong technician dispatched → Multiple site visits → SLA breaches.
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Compliance & Safety
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Compressors in pharma, food, and energy sectors require detailed compliance reporting.
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How Salesforce Service Cloud Helps
- Centralized Case Management → All dealer/customer issues logged and tracked.
- Warranty & Entitlement Automation → Automates eligibility checks.
- Omni-Channel Support → Email, phone, portals, and chatbots integrated.
- Knowledge Articles → Quick reference for technicians and dealers.
- SLA Monitoring → Escalations before breaches.
How Salesforce FSL Helps
- Intelligent Scheduling → Assign technicians with the right skills and certifications.
- Field Service Mobile App → Offline access for technicians in industrial zones.
- IoT Integration → Compressors connected to Salesforce for predictive service.
- Asset Tracking → Full service history per compressor unit.
Example
A global compressor OEM connected IoT sensors to Salesforce. When abnormal pressure fluctuations occurred, cases auto-created in Service Cloud triggered FSL work orders. Result: 40% reduction in emergency breakdowns.
Why Perigeon?
- Experience with compressor OEM Salesforce implementations.
- Expertise in predictive IoT + Salesforce integration.
- Salesforce Partner with proven results in asset-heavy industries.
📩 Contact Perigeon to modernize your compressor service operations with Salesforce.
