Mining is one of the world’s most asset-heavy, high-risk industries. From extracting iron ore, copper, and coal to processing rare earths, mining companies deal with massive equipment, remote locations, and strict safety standards.
Key challenges include:
- Unplanned equipment downtime costing $100,000+ per hour
- Harsh, remote environments with poor connectivity
- Complex safety and compliance regulations
- Managing thousands of workers and contractors across mines and plants
Traditional CRMs can’t handle this scale and risk. That’s where Salesforce Service Cloud + Field Service Lightning (FSL) help digitize mining operations, automate compliance, and ensure uptime.
Challenges in Mining Operations
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Equipment Downtime
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Haul trucks, excavators, and crushers are mission-critical.
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Failures cause huge production losses.
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Remote Workforce Management
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Mines are located in deserts, mountains, and offshore.
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Offline capabilities are essential.
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Safety & Compliance
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Mining operates under some of the world’s strictest regulations.
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Digital audit logs are required.
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Dealer & Supplier Ecosystems
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OEMs and suppliers manage parts and warranties globally.
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High Service Costs
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Skilled technicians must travel long distances.
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How Salesforce Service Cloud Helps
- Case Management: Centralized logging of incidents, complaints, and part failures.
- Entitlement & Warranty Automation: Validates contract coverage instantly.
- Omni-Channel Support: Dealers and suppliers log cases via portal, phone, email, chatbot.
- Knowledge Articles: Provide repair manuals and safety SOPs.
- Compliance Dashboards: Audit-ready logs for regulators.
How Salesforce FSL Helps
- Skills-Based Scheduling: Assign certified mining equipment technicians.
- Mobile App (Offline): Vital for mines with no internet.
- IoT Integration: Connected trucks, drills, and conveyors trigger predictive servicing.
- Asset History Tracking: Full service history for every mining asset.
Example
A global mining company integrated IoT with Salesforce. When a haul truck engine showed abnormal vibration, Service Cloud auto-created a case, and FSL dispatched a technician with the right part. Result: unplanned downtime reduced by 35% and compliance incidents minimized.
Why Perigeon?
- Salesforce Partner with mining + industrial expertise.
- Experience in IoT predictive maintenance + SLA automation.
- Ability to integrate Salesforce with ERP, MES, and safety systems.
📩 Contact Perigeon to digitize your mining operations with Salesforce.
