Mining is one of the world’s most asset-heavy, high-risk industries. From extracting iron ore, copper, and coal to processing rare earths, mining companies deal with massive equipment, remote locations, and strict safety standards.

Key challenges include:

• Unplanned equipment downtime costing $100,000+ per hour
• Harsh, remote environments with poor connectivity
• Complex safety and compliance regulations
• Managing thousands of workers and contractors across mines and plants

Traditional CRMs can’t handle this scale and risk. That’s where Salesforce Service Cloud + Field Service Lightning (FSL) help digitize mining operations, automate compliance, and ensure uptime.

Challenges in Mining Operations

1. Equipment Downtime

   • Haul trucks, excavators, and crushers are mission-critical.

   • Failures cause huge production losses.

2. Remote Workforce Management

   • Mines are located in deserts, mountains, and offshore.

   • Offline capabilities are essential.

3. Safety & Compliance

   • Mining operates under some of the world’s strictest regulations.

   • Digital audit logs are required.

4. Dealer & Supplier Ecosystems

   • OEMs and suppliers manage parts and warranties globally.

5. High Service Costs

   • Skilled technicians must travel long distances.

How Salesforce Service Cloud Helps

• Case Management: Centralized logging of incidents, complaints, and part failures.
• Entitlement & Warranty Automation: Validates contract coverage instantly.
• Omni-Channel Support: Dealers and suppliers log cases via portal, phone, email, chatbot.
• Knowledge Articles: Provide repair manuals and safety SOPs.
• Compliance Dashboards: Audit-ready logs for regulators.

How Salesforce FSL Helps

• Skills-Based Scheduling: Assign certified mining equipment technicians.
• Mobile App (Offline): Vital for mines with no internet.
• IoT Integration: Connected trucks, drills, and conveyors trigger predictive servicing.
• Asset History Tracking: Full service history for every mining asset.

Example

A global mining company integrated IoT with Salesforce. When a haul truck engine showed abnormal vibration, Service Cloud auto-created a case, and FSL dispatched a technician with the right part. Result: unplanned downtime reduced by 35% and compliance incidents minimized.

Why Perigeon?

• Salesforce Partner with mining + industrial expertise.
• Experience in IoT predictive maintenance + SLA automation.
• Ability to integrate Salesforce with ERP, MES, and safety systems.

📩 Contact Perigeon to digitize your mining operations with Salesforce.