Business Analyst – E-Commerce & Order Management Systems (OMS)

Location: Ahmedabad

Job Type: 4–6 Years

Role Overview

We are looking for a highly skilled Business Analyst with strong experience in E-commerce platforms and Order Management Systems (OMS). The ideal candidate will work closely with cross-functional teams to understand business needs, translate them into technical requirements, optimize workflows, and ensure seamless solution delivery.
 
Key Responsibilities
Business Analysis & Requirements Gathering
• Interact with clients and internal stakeholders to understand business objectives, workflows, and system requirements.
• Conduct detailed requirement-gathering sessions, process mapping, gap analysis, and feasibility studies.
• Define functional and non-functional requirements, user journeys, and technical specifications.

 

E-Commerce & OMS Expertise
• Work closely on e-commerce workflows such as catalog management, checkout, payments, promotions, cart rules, and integrations.
• Hands-on experience with Order Management Systems (OMS), including order lifecycle, inventory visibility, fulfillment flows, returns, and cancellations.
• Identify opportunities to optimize checkout flows, order processing, and customer experience.

 

Documentation & Project Delivery
• Create BRDs, FRDs, user stories, acceptance criteria, process flows, and SOPs.
• Collaborate with developers, QA, and solution architects to ensure requirements are accurately implemented.
• Support UAT planning, execution, and issue resolution.

 

Stakeholder Communication
• Act as the primary liaison between business teams, technical teams, and clients.
• Ensure transparency on project status, risks, and dependencies.
• Conduct client demos, training, and product walkthroughs.

 

Required Skills & Qualifications
• 4–6 years of professional experience as a Business Analyst in E-commerce and OMS projects.
• Strong understanding of e-commerce platforms (Shopify, Magento, Salesforce Commerce Cloud, Commercetools, etc. — customize based on need).
• Experience working with OMS platforms (Fluent Commerce, Manhattan, HighJump, custom OMS, etc.).
• Proficiency in writing user stories, process flows, wireframes, and detailed documentation.
• Strong analytical mindset with the ability to interpret data and provide insights.
• Experience in API/integration understanding, middleware concepts, and system dependencies.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to work in an agile environment.

 

Why Join Perigeon Software?
• Opportunity to work with global clients and modern technologies.
• Collaborative and growth-oriented culture.
• Strong learning environment with certifications and skill-development support.
• Competitive compensation and performance-driven growth path.