Technical Support / Customer Support Executive

Location : Ahmedabad, Gujarat

Work Experience : 2+ Years

Job Summary :

Perigeon Software is looking for a Technical Support / Customer Support Executive with 2Yrs+ of experience who is passionate about resolving client queries and ensuring smooth communication. The role involves handling support cases through email and calls, identifying technical issues, and ensuring customer satisfaction through timely and professional resolution.

Key Responsibilities

• Respond to customer queries and issues via email and calls, providing timely solutions.
• Proactively identify, troubleshoot, and resolve support issues.
• Investigate and handle sensitive complaints professionally, maintaining accurate documentation and adhering to regulatory standards.
• Collaborate with internal teams and work independently on client issues or special support-related projects.

 
Qualifications and Skills

• 2Yr+ of experience in technical support or customer service roles.
• Excellent verbal and written communication skills with good typing speed.
• Proficiency in CRM systems and basic support tools.
• Strong customer-centric approach and ability to deal with diverse client personalities.
• Effective time management and ability to meet support deadlines.
• Team player with good presentation and problem-solving skills.

 

• Flexible work schedule
• Paid sick time and time off
• Performance-based incentives
• 5 Days Working

 

If you’re someone who enjoys solving problems, interacting with customers, and ensuring smooth support delivery—we’d love to hear from you!