Empower your agents with the latest in generative AI and automation to swiftly resolve customer issues, enhancing satisfaction and loyalty.
Go above and beyond customer expectations by providing outstanding service across every communication channel.
Effortless Work
Copilot for Swift Resolution
Utilize Copilot in Dynamics 365 Customer Service to diagnose and resolve issues swiftly.
Real-Time Insights
Equip agents with real-time insights, including sentiment analysis and AI-recommended knowledge articles.
AI-Based First-Call Resolution
Increase first-call resolution rates with AI-based routing that assigns cases to the most suitable agent.
Collaboration in Teams
Foster collaboration among agents by facilitating live collaboration in Microsoft Teams.
Self-Service
AI Chatbots for Real-Time Support
Implement AI-powered chatbots for real-time resolution of customer queries.
Conversational IVR for Efficiency
Provide conversational IVR for efficient interactions with customers.
Automation for Productivity
Boost productivity by automating routine tasks and transactions.
Personalized Community Portals
Encourage engagement and knowledge sharing through personalized community portals.
Service Optimization
Supervisor Insights and Analytics
Gain supervisor insights through an omnichannel insights dashboard and AI-driven analytics.
Coaching Opportunities & Quality Improvement
Identify coaching opportunities and improve support quality across various interactions and knowledge management.
Process Automation for Efficiency
Drive efficiency by automating manual processes and leveraging prebuilt flows.
Effective Staffing Planning
Plan staffing levels effectively based on forecasted case volumes and conversation rates.
Multi-Channel Engagement
Voice Channel Setup
Quickly set up voice channels for seamless customer support.
Digital Engagement Enhancement
Enhance digital engagement by offering service on preferred digital channels.
Real-Time Translation
Effectively communicate in multiple languages with real-time translation capabilities.
Sentiment-Based Routing
Route cases based on customer sentiment and needs to ensure tailored support.
Personalized Interactions
Unified Customer Request Management
Seamlessly manage customer requests across all channels.
Swift and Secure Identity Verification
Verify customer identities swiftly and securely using biometric recognition.
Personalized Responses with AI Sentiment Analysis
Deliver personalized responses with AI-driven sentiment analysis.
Customer Journey Insights and Personalization
Gain insights into customer journeys to personalize offers and recommendations effectively.
Microsoft Dynamics 365 Customer Service provides businesses with a robust platform to deliver exceptional customer support experiences. With its comprehensive suite of features, businesses can:
Seamlessly engage with customers across multiple channels, including phone, email, chat, and social media, ensuring consistent and personalized interactions.
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Empower agents with intelligent tools such as AI-driven knowledge bases and real-time insights, enabling them to resolve issues swiftly and efficiently.
02
Enhance customer satisfaction and loyalty by offering self-service options such as chatbots and knowledge bases, allowing customers to find answers to their questions independently.
03
Reach out to Perigeon today and discover how Dynamics 365 Customer Service can revolutionize your customer support operations.
Our team of experts will provide personalized guidance and support throughout the implementation process, ensuring a smooth and seamless transition for your business.
Don't hesitate - take the first step towards unlocking the full potential of your customer service capabilities with Dynamics 365 Customer Service.
Dynamics 365 Customer Service offers features such as Copilot for diagnosing and resolving issues swiftly, real-time insights including sentiment analysis and AI-recommended knowledge articles, AI-based routing for increased first-call resolution rates, and live collaboration in Microsoft Teams to foster agent collaboration.
Dynamics 365 Customer Service empowers customers with self-service options through AI-powered chatbots for real-time query resolution, conversational IVR for efficient interactions, automation of routine tasks and transactions to boost productivity, and personalized community portals for knowledge sharing and engagement.
Yes, Dynamics 365 Customer Service streamlines service operations by providing supervisor insights through omnichannel dashboards and AI-driven analytics, identifying coaching opportunities to improve support quality, automating manual processes with prebuilt flows, and planning staffing levels effectively based on forecasted case volumes.
Dynamics 365 Customer Service supports multichannel engagement by enabling quick setup of voice channels for seamless customer support, offering service on preferred digital channels to enhance digital engagement, effectively communicating in multiple languages with real-time translation capabilities, and routing cases based on customer sentiment and needs for tailored support.
Dynamics 365 Customer Service facilitates personalized interactions by seamlessly managing customer requests across all channels, swiftly verifying customer identities using biometric recognition, delivering personalized responses with AI-driven sentiment analysis, and gaining insights into customer journeys to personalize offers and recommendations effectively.
Dynamics 365 Customer Service provides supervisor insights through omnichannel dashboards and AI-driven analytics, enabling identification of coaching opportunities and support quality improvement across various interactions and knowledge management.
Yes, Dynamics 365 Customer Service is scalable and can accommodate the needs of growing businesses by providing features such as entity setup cloning for rapid onboarding, advanced subscription billing for managing complex scenarios, and workforce productivity enhancement through automation and role-based workspaces.
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