Microsoft Dynamics 365 Customer Service

Empower your agents with the latest in generative AI and automation to swiftly resolve customer issues, enhancing satisfaction and loyalty.

Empower Agents, Elevate Service

Go above and beyond customer expectations by providing outstanding service across every communication channel.

Effortless Work

Copilot for Swift Resolution

Utilize Copilot in Dynamics 365 Customer Service to diagnose and resolve issues swiftly.

Real-Time Insights

Equip agents with real-time insights, including sentiment analysis and AI-recommended knowledge articles.

AI-Based First-Call Resolution

Increase first-call resolution rates with AI-based routing that assigns cases to the most suitable agent.

Collaboration in Teams

Foster collaboration among agents by facilitating live collaboration in Microsoft Teams.

Self-Service

AI Chatbots for Real-Time Support

Implement AI-powered chatbots for real-time resolution of customer queries.

Conversational IVR for Efficiency

Provide conversational IVR for efficient interactions with customers.

Automation for Productivity

Boost productivity by automating routine tasks and transactions.

Personalized Community Portals

Encourage engagement and knowledge sharing through personalized community portals.

Service Optimization

Supervisor Insights and Analytics

Gain supervisor insights through an omnichannel insights dashboard and AI-driven analytics.

Coaching Opportunities & Quality Improvement

Identify coaching opportunities and improve support quality across various interactions and knowledge management.

Process Automation for Efficiency

Drive efficiency by automating manual processes and leveraging prebuilt flows.

Effective Staffing Planning

Plan staffing levels effectively based on forecasted case volumes and conversation rates.

Multi-Channel Engagement

Voice Channel Setup

Quickly set up voice channels for seamless customer support.

Digital Engagement Enhancement

Enhance digital engagement by offering service on preferred digital channels.

Real-Time Translation

Effectively communicate in multiple languages with real-time translation capabilities.

Sentiment-Based Routing

Route cases based on customer sentiment and needs to ensure tailored support.

Personalized Interactions

Unified Customer Request Management

Seamlessly manage customer requests across all channels.

Swift and Secure Identity Verification

Verify customer identities swiftly and securely using biometric recognition.

Personalized Responses with AI Sentiment Analysis

Deliver personalized responses with AI-driven sentiment analysis.

Customer Journey Insights and Personalization

Gain insights into customer journeys to personalize offers and recommendations effectively.

Why Choose Microsoft Dynamics 365 Customer Service

  • Comprehensive Support Solutions: Access a suite of tools and features designed to address diverse customer service needs efficiently.
  • Seamless Integration: Integrate seamlessly with other Microsoft Dynamics 365 applications for enhanced collaboration and data management.
  • AI-Powered Insights: Harness the power of artificial intelligence to gain valuable insights and optimize customer interactions.
  • Scalability and Flexibility: Scale your customer service operations effortlessly to adapt to changing business requirements.
  • Enhanced Customer Experience: Deliver exceptional customer experiences across multiple channels, fostering loyalty and satisfaction.

Key Features of Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service provides businesses with a robust platform to deliver exceptional customer support experiences. With its comprehensive suite of features, businesses can:

Seamlessly engage with customers across multiple channels, including phone, email, chat, and social media, ensuring consistent and personalized interactions.

01

Empower agents with intelligent tools such as AI-driven knowledge bases and real-time insights, enabling them to resolve issues swiftly and efficiently.

02

Enhance customer satisfaction and loyalty by offering self-service options such as chatbots and knowledge bases, allowing customers to find answers to their questions independently.

03

Get Started with
Dynamics Customer Service

Reach out to Perigeon today and discover how Dynamics 365 Customer Service can revolutionize your customer support operations.

Our team of experts will provide personalized guidance and support throughout the implementation process, ensuring a smooth and seamless transition for your business.

Don't hesitate - take the first step towards unlocking the full potential of your customer service capabilities with Dynamics 365 Customer Service.

Frequently asked questions

Dynamics 365 Customer Service offers features such as Copilot for diagnosing and resolving issues swiftly, real-time insights including sentiment analysis and AI-recommended knowledge articles, AI-based routing for increased first-call resolution rates, and live collaboration in Microsoft Teams to foster agent collaboration.

Dynamics 365 Customer Service empowers customers with self-service options through AI-powered chatbots for real-time query resolution, conversational IVR for efficient interactions, automation of routine tasks and transactions to boost productivity, and personalized community portals for knowledge sharing and engagement.

Yes, Dynamics 365 Customer Service streamlines service operations by providing supervisor insights through omnichannel dashboards and AI-driven analytics, identifying coaching opportunities to improve support quality, automating manual processes with prebuilt flows, and planning staffing levels effectively based on forecasted case volumes.

Dynamics 365 Customer Service supports multichannel engagement by enabling quick setup of voice channels for seamless customer support, offering service on preferred digital channels to enhance digital engagement, effectively communicating in multiple languages with real-time translation capabilities, and routing cases based on customer sentiment and needs for tailored support.

Dynamics 365 Customer Service facilitates personalized interactions by seamlessly managing customer requests across all channels, swiftly verifying customer identities using biometric recognition, delivering personalized responses with AI-driven sentiment analysis, and gaining insights into customer journeys to personalize offers and recommendations effectively.

Dynamics 365 Customer Service provides supervisor insights through omnichannel dashboards and AI-driven analytics, enabling identification of coaching opportunities and support quality improvement across various interactions and knowledge management.

Yes, Dynamics 365 Customer Service is scalable and can accommodate the needs of growing businesses by providing features such as entity setup cloning for rapid onboarding, advanced subscription billing for managing complex scenarios, and workforce productivity enhancement through automation and role-based workspaces.

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