Salesforce Support
At Perigeon, we deliver proactive Salesforce Support Services designed to ensure your CRM platform runs efficiently, evolves with your business, and continues delivering ROI. From issue resolution and routine administration to custom enhancements and user enablement, our certified team is available to help—whenever you need us.
Certified Salesforce Experts
Flexible Support Plans
Fast SLA Response
Proactive Org Monitoring
Post-Implementation Support
Expert Salesforce Support Services That Keep Your CRM Always Optimized
Your Salesforce org is one of your most valuable business assets — but keeping it optimized, secure, and aligned with your evolving needs requires consistent expert attention. Most companies don’t need a full-time, in-house Salesforce administrator. They need a certified Salesforce managed services partner who can handle everything from day-to-day administration and bug fixes to custom development, data quality management, and release updates — on demand, at scale, and at a fraction of the cost of an internal hire.
Perigeon’s Salesforce CRM support services are designed for exactly that. Whether you’re a growing SMB that needs part-time admin help or a large enterprise looking for a fully managed Salesforce support solution, our certified team adapts to your needs and becomes a seamless extension of your business.
Why Does Your
Business Need Salesforce Support?
Self-Service Isn’t Always Enough
While some businesses rely on online Salesforce resources, expert support ensures faster resolutions, improved configurations, and fewer productivity disruptions.
Data Migration Made Easy
Migrating data between systems or to Salesforce can be complex. We help plan and execute secure migrations while maintaining data accuracy and integrity.
Smarter Data Management
Our Salesforce support experts can help clean, organize, and manipulate your CRM data to extract insights, improve segmentation, and power smarter workflows.
Why Businesses Choose Perigeon for Salesforce Support & Managed Services
Maximize Your ROI
We evaluate your platform usage to identify cost-saving opportunities and eliminate inefficiencies—whether in processes, licenses, or automation setups.
Tailored Support Solutions
Perigeon doesn’t offer one-size-fits-all support. We analyze your business needs and adapt our services accordingly—whether you need part-time help or full-service coverage.
Reliable Ongoing Maintenance
Our team ensures that your Salesforce instance stays updated, secure, and aligned with your evolving business needs—without overloading your internal teams.
Fully Managed Services
Want to completely offload Salesforce maintenance? We provide managed services that include admin support, user training, custom enhancements, and performance monitoring.
What's Included in Our Salesforce Support & Managed Services
From daily administration to complex custom development — here’s exactly what Perigeon’s Salesforce managed services team handles for your org:
Administration & Configuration
- User management & permission sets
- Custom fields, objects & page layouts
- Workflow, Flow & Process Builder updates
- Reports & dashboards creation
- Salesforce release update management
- AppExchange app configuration & support
Issue Resolution & Maintenance
- Bug identification & resolution
- Integration error diagnosis & fixing
- Data quality & deduplication management
- Performance optimization & monitoring
- Security review & compliance checks
- Sandbox management & deployment support
Development & Enhancements
- Custom Apex & Visualforce development
- Lightning Web Component (LWC) builds
- API & third-party system integrations
- Flow & automation development
- Custom report types & analytics
- User training & enablement sessions
Salesforce Products & Clouds We Support
Ready to Take the Stress Out of Salesforce Management?
Get a free Salesforce org health check and support plan recommendation from our certified team — no obligation, no commitment required.
Frequently asked questions
1. What are Salesforce support services?
Salesforce support services refer to ongoing, expert-led assistance for maintaining, optimizing, and enhancing your Salesforce org after implementation. This includes day-to-day CRM administration, bug fixes, user management, automation updates, custom development, data quality management, Salesforce release management, and user training. Rather than relying on internal staff or self-service resources, businesses partner with a certified Salesforce support provider like Perigeon to keep their CRM running at peak performance — continuously.
2. What is the difference between Salesforce support services and Salesforce managed services?
Salesforce support services typically refer to reactive assistance — fixing issues, answering questions, and handling admin requests as they arise. Salesforce managed services take a proactive approach — Perigeon acts as your fully outsourced Salesforce team, handling all administration, monitoring your org for issues before they occur, managing release updates, planning enhancements, and providing strategic guidance. Most Perigeon clients opt for a hybrid of both reactive support and proactive managed services.
3. How quickly does Perigeon respond to Salesforce support requests?
Perigeon’s response times are governed by formal SLA commitments. Critical issues receive a response within 2 hours, high-priority issues within 4 hours, medium-priority within 8 hours, and standard requests within 24 hours. All SLA commitments are outlined in your support agreement from day one.
4. What is included in Perigeon's Salesforce support services?
Perigeon’s Salesforce support and managed services include user management and permission sets, workflow and Flow automation updates, custom object and field configuration, bug fixes and integration troubleshooting, data quality management, Apex and LWC custom development, Salesforce release update management, sandbox deployment, performance monitoring, and user training and enablement. The scope is tailored to each client’s specific needs and plan tier.
5. Which Salesforce products and clouds does Perigeon support?
Perigeon provides Salesforce support services across the full platform — including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Health Cloud, Manufacturing Cloud, CPQ, Revenue Cloud, Agentforce, Field Service Lightning, Lightning Platform, Experience Cloud, and Conga products. If your business uses it within the Salesforce ecosystem, our certified team can support it.
6. Can Perigeon support a Salesforce org that was set up by another partner?
Absolutely. We regularly onboard clients whose Salesforce orgs were implemented by other partners or built entirely in-house. Our first step is always a comprehensive org audit — we document the existing configuration, identify technical debt or gaps, and establish a clear baseline before providing ongoing Salesforce CRM support.
Free Consultation
Turn your Salesforce ideas into real business results
Planning a Salesforce project or exploring ways to improve your existing setup? Let’s connect. Our experts will understand your business goals, evaluate your requirements, and guide you toward the right Salesforce solution—no obligation, just clear direction.
Whether you’re starting fresh or optimizing what you already have, Perigeon is here to help you move forward with confidence.
Ujval Shah
CEO, Perigeon Software Pvt. Ltd.
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