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Quickstart Implementation
Client Overview
A leading debt restructuring and financial services company with over 1,000 employees and a client base spanning individuals and businesses engaged Perigeon Software to modernize their core platform. Handling over 1 million data transactions monthly, the client needed a system capable of streamlining case management, improving operational visibility, and supporting rapid growth.
This was executed as a phased enterprise project spanning 18 months, with Perigeon taking ownership of end-to-end platform transformation using modern Microsoft technologies.
Project Objectives
- Modernize the existing legacy system with a cloud-ready architecture
- Build a secure, high-performance web application to manage debt case processing, agent workflows, and client tracking
- Implement role-based dashboards and granular access control for multiple departments
- Enhance scalability to support over a million monthly transactions
- Create a robust backend with caching and optimization for high concurrency
Key Challenges
Challenge
Legacy System Bottlenecks
Outdated infrastructure led to performance limitations and hindered scalability.
High Volume Processing
The system needed to efficiently handle and report over 1 million data entries monthly.
Multi-Role Workflows
Complex workflows across departments required streamlined coordination and compliance.
Data Latency
Real-time data access was essential for active agents and supervisors to respond effectively.
18-Month Continuity
The project required long-term collaboration and phased delivery across an 18-month period.
Perigeon's Implementation Approach
Perigeon Software provided a dedicated project team that collaborated closely with the client's leadership, operations, and compliance stakeholders throughout the 18-month engagement.
Technology Stack
- Frontend: AngularJS with dynamic form rendering, dashboard components
- Backend: .NET Core APIs with layered architecture and token-based security
- Data Layer: SQL Server with stored procedures for high-throughput operations
- Caching: Redis Cache for real-time performance across agent dashboards
- Infrastructure: Azure-hosted environment with staging & UAT support
Project Delivery Highlights
- Workflow modules for onboarding, case documentation, repayment tracking
- Admin portal for user provisioning, access controls, and audit logs
- Reporting engine for operational insights, compliance metrics, and performance reviews
- Data integrity and consistency measures for concurrent edits and version history
- Weekly agile iterations with monthly UAT and deployment milestones
Results & Business Impact
Operational Efficiency
Reduced case handling time by 40% through the implementation of centralized dashboards.
Scalability Achieved
Successfully processed over 1 million data entries monthly with zero data loss.
Process Digitization
Digitized 95% of internal workflows, improving traceability and process speed.
User Experience
Improved usability led to higher adoption rates across various user roles.
Long-Term Success
Ongoing engagement extended beyond core implementation to support roadmap-driven features.
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