Client Overview

A leading debt restructuring and financial services company with over 1,000 employees and a client base spanning individuals and businesses engaged Perigeon Software to modernize their core platform. Handling over 1 million data transactions monthly, the client needed a system capable of streamlining case management, improving operational visibility, and supporting rapid growth.

This was executed as a phased enterprise project spanning 18 months, with Perigeon taking ownership of end-to-end platform transformation using modern Microsoft technologies.

Project Objectives

Modernize the existing legacy system with a cloud-ready architecture
Build a secure, high-performance web application to manage debt case processing, agent workflows, and client tracking
Implement role-based dashboards and granular access control for multiple departments
Enhance scalability to support over a million monthly transactions
Create a robust backend with caching and optimization for high concurrency

Key Challenges

Challenge

Legacy System Bottlenecks

Outdated infrastructure led to performance limitations and hindered scalability.

High Volume Processing

The system needed to efficiently handle and report over 1 million data entries monthly.

Multi-Role Workflows

Complex workflows across departments required streamlined coordination and compliance.

Data Latency

Real-time data access was essential for active agents and supervisors to respond effectively.

18-Month Continuity

The project required long-term collaboration and phased delivery across an 18-month period.

Perigeon's Implementation Approach

Perigeon Software provided a dedicated project team that collaborated closely with the client's leadership, operations, and compliance stakeholders throughout the 18-month engagement.

Technology Stack

Frontend: AngularJS with dynamic form rendering, dashboard components
Backend: .NET Core APIs with layered architecture and token-based security
Data Layer: SQL Server with stored procedures for high-throughput operations
Caching: Redis Cache for real-time performance across agent dashboards
Infrastructure: Azure-hosted environment with staging & UAT support

Project Delivery Highlights

Workflow modules for onboarding, case documentation, repayment tracking
Admin portal for user provisioning, access controls, and audit logs
Reporting engine for operational insights, compliance metrics, and performance reviews
Data integrity and consistency measures for concurrent edits and version history
Weekly agile iterations with monthly UAT and deployment milestones

Results & Business Impact

Operational Efficiency

Reduced case handling time by 40% through the implementation of centralized dashboards.

Scalability Achieved

Successfully processed over 1 million data entries monthly with zero data loss.

Process Digitization

Digitized 95% of internal workflows, improving traceability and process speed.

User Experience

Improved usability led to higher adoption rates across various user roles.

Long-Term Success

Ongoing engagement extended beyond core implementation to support roadmap-driven features.

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