Key Features of Salesforce Field Service Lightning for Workforce Management
Introduction Field service is complex. From scheduling technicians and managing travel routes to ensuring first-time fix rates, workforce management can make or break customer experience. Salesforce Field Service Lightning (FSL) equips companies with tools to manage field operations seamlessly. At Perigeon, we’ve implemented FSL for clients across utilities, telecom, manufacturing, and facilities management, helping them […]
Knowledge-Centered Service (KCS) with Salesforce Service Cloud
Introduction Knowledge is one of the most powerful assets in customer service. Yet many companies fail to capture it effectively. Knowledge-Centered Service (KCS) is a methodology that ensures solutions generated during case resolution are documented and shared. Salesforce Service Cloud makes KCS adoption seamless, turning support teams into knowledge engines. KCS in Service Cloud […]
How Salesforce Service Cloud Improves SLA Management & Compliance
Introduction In service-driven industries, service-level agreements (SLAs) are the foundation of customer trust. Missing an SLA can mean financial penalties and damaged relationships. Salesforce Service Cloud provides built-in tools to track, manage, and enforce SLAs—ensuring businesses deliver on promises. At Perigeon, we help organizations configure SLA frameworks that improve compliance while boosting customer satisfaction. […]
AI-Powered Case Management with Salesforce Einstein for Service Cloud
Introduction AI is no longer a buzzword—it’s transforming customer service. Customers expect instant, accurate, and personalized support. Traditional case management systems can’t keep up. Salesforce Einstein for Service Cloud changes the game by bringing AI into everyday support operations. At Perigeon, we’ve implemented Einstein-powered workflows that predict case outcomes, detect sentiment, and recommend solutions—helping companies […]
