Intelligent Scheduling in Salesforce Field Service: Reduce Costs & Improve SLA Compliance
Introduction Scheduling is one of the hardest parts of field service. Assign the wrong technician and you risk delays, SLA breaches, and unhappy customers. Salesforce FSL Intelligent Scheduling uses AI to optimize assignments, saving money and improving service quality. Intelligent Scheduling Features 1. Skills-Based Routing Assign based on certifications and expertise. Example: HVAC specialists […]
Optimizing Technician Productivity with the Salesforce Field Service Mobile App
Introduction Technicians are the face of your brand. Their ability to resolve issues quickly defines customer satisfaction. Yet many technicians are burdened with manual paperwork and poor tools. The Salesforce Field Service Mobile App transforms productivity by putting all the right features in a technician’s pocket. Features of the FSL Mobile App 1. Offline […]
