Why Service Cloud + Field Service Is the Future of Customer Experience
Customers don’t care about your internal departments—they care about outcomes. They expect their issues to be resolved seamlessly, whether handled by a call center agent or a field technician. The real magic happens when Salesforce Service Cloud and Field Service work together. Benefits of Service Cloud + FSL Integration 1. Case-to-Work Order Flow Cases […]
Connected Assets & IoT in Salesforce Field Service: Proactive Service at Scale
With connected assets and IoT integration, Salesforce Field Service enables proactive service—turning traditional break-fix operations into predictive, value-added engagements. Connected Assets in Salesforce Store asset hierarchies (parent/child equipment). Track service history per asset. Link cases and work orders directly to installed products. IoT Integration IoT sensors detect anomalies → Trigger Salesforce alerts. Automatic […]
From Data to AI: Leveraging Salesforce Data Cloud for Business Intelligence
In today’s hyper-competitive business environment, data is the fuel driving decisions, efficiency, and growth. But raw data alone isn’t enough—it must be structured, analyzed, and leveraged intelligently to deliver business value. This is where Salesforce Data Cloud comes in, empowering enterprises to transform scattered information into actionable insights with the help of AI-driven analytics. At […]
