With connected assets and IoT integration, Salesforce Field Service enables proactive service—turning traditional break-fix operations into predictive, value-added engagements.
Connected Assets in Salesforce
- Store asset hierarchies (parent/child equipment).
- Track service history per asset.
- Link cases and work orders directly to installed products.
IoT Integration
- IoT sensors detect anomalies → Trigger Salesforce alerts.
- Automatic case creation → Technician dispatched.
- Predictive maintenance scheduling.
Industry Examples
- Manufacturing: Machines send fault codes → Work orders auto-generated.
- Utilities: Smart meters detect outages → SLA-compliant service triggered.
- Healthcare: Medical equipment signals preventive maintenance before failure.
Benefits
- Reduced downtime for customers.
- Lower service costs through predictive maintenance.
- Improved customer loyalty via proactive service.
Challenges
- Integrating IoT platforms with Salesforce.
- Managing high-frequency data streams.
- Ensuring data security and compliance.
Why Perigeon?
- Expertise in IoT + Salesforce integrations.
- Delivered connected asset management for manufacturing and utilities.
- Salesforce Partner with strong FSL + Service Cloud synergy.
📩 Talk to Perigeon to enable IoT-driven proactive service with Salesforce FSL.
