Pump manufacturing is no longer just about selling hardware—it’s about guaranteeing performance. Customers in industries like utilities, oil & gas, and agriculture demand uptime, transparency, and proactive service.
The future of pump manufacturing service lies in IoT, AI, and Salesforce-powered predictive service models.
Future Trends
1. IoT Predictive Maintenance
- Pumps feed vibration, pressure, and flow data into Salesforce.
- Predictive anomalies trigger auto work orders.
2. AI-Powered Case Management
- Einstein prioritizes urgent pump failures.
- Suggests next-best actions (e.g., replacement vs repair).
3. Dealer Digitization
- Dealer portals for claims, status tracking, and service manuals.
- Self-service reduces dependency on OEM call centers.
4. Mobile-First Field Service
- Technicians get AR-enabled assistance for complex pump assemblies.
- Offline servicing for remote sites.
5. Service-Based Business Models
- Manufacturers shifting from selling pumps to “Pumps-as-a-Service” with recurring contracts.
Example
A global pump OEM adopted Salesforce IoT + FSL. Customers moved to predictive service contracts—ensuring pumps always ran at peak performance. OEM revenue from service grew by 22% YoY.
Why Perigeon?
- Delivered predictive Salesforce service models for industrial equipment.
- Deep knowledge of dealer ecosystem digitization.
- Salesforce + IoT integration expertise.
Conclusion
The pump industry is evolving from product-centric to service-centric. With Salesforce Service Cloud, FSL, IoT, and AI, pump OEMs can guarantee uptime, reduce downtime costs, and create new revenue streams.
📩 Talk to Perigeon to future-proof your pump service operations.
