Pump manufacturing is no longer just about selling hardware—it’s about guaranteeing performance. Customers in industries like utilities, oil & gas, and agriculture demand uptime, transparency, and proactive service.

The future of pump manufacturing service lies in IoT, AI, and Salesforce-powered predictive service models.

Future Trends

1. IoT Predictive Maintenance

• Pumps feed vibration, pressure, and flow data into Salesforce.
• Predictive anomalies trigger auto work orders.

2. AI-Powered Case Management

• Einstein prioritizes urgent pump failures.
• Suggests next-best actions (e.g., replacement vs repair).

3. Dealer Digitization

• Dealer portals for claims, status tracking, and service manuals.
• Self-service reduces dependency on OEM call centers.

4. Mobile-First Field Service

• Technicians get AR-enabled assistance for complex pump assemblies.
• Offline servicing for remote sites.

5. Service-Based Business Models

• Manufacturers shifting from selling pumps to “Pumps-as-a-Service” with recurring contracts.

Example

A global pump OEM adopted Salesforce IoT + FSL. Customers moved to predictive service contracts—ensuring pumps always ran at peak performance. OEM revenue from service grew by 22% YoY
 

Why Perigeon?

• Delivered predictive Salesforce service models for industrial equipment.
• Deep knowledge of dealer ecosystem digitization.
• Salesforce + IoT integration expertise.

Conclusion

The pump industry is evolving from product-centric to service-centric. With Salesforce Service Cloud, FSL, IoT, and AI, pump OEMs can guarantee uptime, reduce downtime costs, and create new revenue streams.