The auto parts industry is one of the most critical pillars of the automotive ecosystem. From engines, brakes, and suspension systems to electronics and sensors, auto parts manufacturers ensure cars run safely and efficiently.
But the industry faces rising complexity:
- Global supply chains with multiple dealer/distributor networks
- Frequent recalls and warranty claims
- Pressure to maintain high quality and compliance
Auto parts OEMs can’t rely on fragmented systems. They need a single platform to manage customers, dealers, warranties, and field service. That’s where Salesforce Service Cloud + Field Service Lightning (FSL) provide a powerful solution.
Key Challenges for Auto Parts Manufacturers
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Warranty & Recall Volume
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Auto parts generate a high volume of recalls and warranty claims.
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Dealer/Distributor Coordination
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Parts sold through multiple channels → inconsistent issue handling.
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Customer Expectations
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OEMs demand real-time claim status and SLA compliance.
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Compliance & Safety
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Regulatory standards for brakes, airbags, sensors require detailed audit trails.
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Field Service Needs
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Large equipment parts (e.g., transmissions) need specialized servicing.
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How Salesforce Service Cloud Helps
- Centralized Case Management for warranty claims, dealer requests, and complaints.
- Entitlement & Warranty Automation to validate coverage instantly.
- Omni-Channel Support → Phone, portal, chat, email.
- Knowledge Articles for troubleshooting common part failures.
- SLA Monitoring → Escalations prevent service delays.
How Salesforce FSL Helps
- Smart Technician Scheduling → Assigns based on part expertise.
- Mobile App → Technicians update repairs in real time.
- IoT Integration → Connected parts (e.g., sensors, electronics) send diagnostics to Salesforce.
- Inventory Tracking → Spare part usage tracked by job.
Example
A brake parts manufacturer used Salesforce for warranty claim automation. Claim resolution times dropped from 10 days → 2 days. FSL ensured dealers received real-time updates, improving dealer satisfaction by 35%.
Why Perigeon?
- Expertise with auto parts warranty automation + recalls.
- Salesforce + IoT integration for connected components.
- Partner network solutions for global dealer ecosystems.
📩 Contact Perigeon to transform your auto parts service operations with Salesforce.
