Plastics manufacturing touches every industry: automotive, packaging, consumer goods, electronics, and healthcare. With global plastics output exceeding 400 million tons annually, the industry powers modern economies.
But manufacturers face mounting pressure:
- Global competition from low-cost regions
- Increasing regulations around safety and sustainability
- Complex distribution networks with dealers and distributors worldwide
- Demand for proactive, predictive service on plastic molding machines, extruders, and processing equipment
For plastics manufacturers, service excellence isn’t optional—it’s a growth driver. Salesforce Service Cloud + Field Service Lightning (FSL) provide the foundation to digitize service, manage dealer networks, and ensure compliance.
Key Challenges in Plastics Manufacturing
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Dealer/Distributor Complexity
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Multiple tiers of dealers across geographies.
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Lack of unified visibility into customer complaints and claims.
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Downtime on Processing Equipment
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Injection molding and extrusion machines are mission-critical.
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A few hours of downtime = thousands in lost production.
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Warranty Management
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Coverage varies by product line and region.
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Manual checks slow down claims.
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Sustainability & Compliance
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Rising pressure to track and report on ESG and recycling.
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Service Workforce Management
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Scheduling technicians with machine-specific expertise.
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How Salesforce Service Cloud Helps
- Centralized Case Management: Tracks complaints, warranty claims, and service requests.
- Entitlement & Contract Management: Automates warranty validations.
- Omni-Channel Support: Customers and dealers log requests via email, chat, or portals.
- Knowledge Articles: Provide repair and sustainability guidelines.
- Analytics: Monitor SLA adherence and sustainability KPIs.
How Salesforce FSL Helps
- Intelligent Scheduling: Assign certified technicians for extrusion/molding machinery.
- Field Service Mobile App: Offline access for remote factory sites.
- IoT Integration: Connected machines trigger predictive maintenance alerts.
- Asset History Tracking: Complete records for every piece of equipment.
Example
A plastics extrusion equipment OEM used Salesforce to automate warranty claims. Cases moved from manual 5-day processing to instant entitlement validation, reducing dealer complaints by 40%. IoT integration prevented failures, saving millions annually.
Why Perigeon?
- Salesforce partner with plastics + manufacturing expertise.
- Delivered predictive maintenance + dealer portals for OEMs.
- Integration experience with ERP, MES, and sustainability platforms.
📩 Contact Perigeon to digitize plastics manufacturing service with Salesforce.
