Steel is the backbone of global infrastructure—used in construction, automobiles, energy, appliances, and heavy machinery. With the global steel industry producing over 1.9 billion metric tons annually, manufacturers face a dual challenge: meeting growing demand while ensuring efficiency, safety, and sustainability.
Yet, service operations in steel plants are complex:
- Global dealer and distributor networks
- Expensive downtime in mills and smelters
- Strict safety and environmental compliance
- Heavy reliance on specialized field technicians
Traditional CRMs often fail to manage these intricacies. Salesforce Service Cloud + Field Service Lightning (FSL) enable steel manufacturers to digitize service, streamline dealer interactions, and predictively manage plant assets.
Key Challenges in Steel Manufacturing
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Dealer & Distributor Management
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Hundreds of dealers globally → inconsistent communication.
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Downtime in Steel Plants
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Blast furnace or rolling mill downtime can cost millions.
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Warranty & SLA Complexity
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Multi-year service contracts tied to industrial equipment.
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Safety & Compliance
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Steel plants operate under hazardous conditions.
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Compliance audits demand digital, accurate service records.
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Field Technician Scheduling
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Specialists needed for mill maintenance and inspections.
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How Salesforce Service Cloud Helps
- Centralized Case Management → Complaints, warranty claims, and dealer queries tracked.
- Entitlement & SLA Automation → Auto-validates contracts.
- Omni-Channel Support → Phone, email, portals, chatbots.
- Knowledge Base → Safety procedures, manuals, FAQs.
- Analytics Dashboards → Compliance and SLA visibility.
How Salesforce FSL Helps
- Skills-Based Scheduling → Assign only certified mill technicians.
- Mobile App (Offline) → Useful for remote plant sites.
- IoT Integration → Sensors monitor furnaces, compressors, and conveyors.
- Asset Tracking → Full service history for every machine.
Industry Example
A steel manufacturer integrated IoT with Salesforce. When abnormal heat levels were detected in a blast furnace, Service Cloud auto-created a case and FSL dispatched a technician. Result: prevented unplanned downtime and reduced compliance risks.
Why Perigeon?
- Salesforce Partner with manufacturing + process industry expertise.
- Proven experience in IoT predictive maintenance + SLA workflows.
- Integration skills for ERP, MES, and safety systems.
📩 Contact Perigeon to digitize your steel manufacturing service ecosystem.
