Paint and coatings manufacturers compete on more than products—they compete on dealer experience, compliance, and service excellence. Salesforce enables them to digitize service.

Here are the top 5 Salesforce use cases for the paint and coatings industry.

Use Case 1: Dealer & Distributor Portals

• Experience Cloud portals for logging cases.
• Dealers access manuals and warranty claim status.
• Improves transparency.

Use Case 2: Warranty Automation

• Automated entitlements for industrial coatings claims.
• Complex coverage rules handled easily.
• Reduced disputes and faster resolutions.

Use Case 3: Predictive IoT Maintenance

• IoT-enabled mixers and spraying machines send data to Salesforce.
• Service Cloud auto-creates cases for anomalies.
• FSL dispatch ensures proactive service.

Use Case 4: SLA & Compliance Monitoring

• SLA dashboards track performance by dealer/region.
• VOC compliance tracked in real time.
• Escalations before breaches.

Use Case 5: Service Analytics

• Einstein dashboards analyze dealer complaints.
• Predictive insights improve forecasting.
• ESG metrics tracked for sustainability.

Example

A paint OEM supplying automotive manufacturers used Salesforce SLA dashboards. Complaint response time improved by 33%, and compliance audit prep time reduced by half.

Why Perigeon?

• Experience in automotive + industrial coatings service workflows.
• Salesforce Partner delivering IoT + SLA workflows.