Paint and coatings manufacturers compete on more than products—they compete on dealer experience, compliance, and service excellence. Salesforce enables them to digitize service.
Here are the top 5 Salesforce use cases for the paint and coatings industry.
Use Case 1: Dealer & Distributor Portals
- Experience Cloud portals for logging cases.
- Dealers access manuals and warranty claim status.
- Improves transparency.
Use Case 2: Warranty Automation
- Automated entitlements for industrial coatings claims.
- Complex coverage rules handled easily.
- Reduced disputes and faster resolutions.
Use Case 3: Predictive IoT Maintenance
- IoT-enabled mixers and spraying machines send data to Salesforce.
- Service Cloud auto-creates cases for anomalies.
- FSL dispatch ensures proactive service.
Use Case 4: SLA & Compliance Monitoring
- SLA dashboards track performance by dealer/region.
- VOC compliance tracked in real time.
- Escalations before breaches.
Use Case 5: Service Analytics
- Einstein dashboards analyze dealer complaints.
- Predictive insights improve forecasting.
- ESG metrics tracked for sustainability.
Example
A paint OEM supplying automotive manufacturers used Salesforce SLA dashboards. Complaint response time improved by 33%, and compliance audit prep time reduced by half.
Why Perigeon?
- Experience in automotive + industrial coatings service workflows.
- Salesforce Partner delivering IoT + SLA workflows.
📩 Talk to Perigeon about Salesforce solutions for coatings and paint manufacturers.
