For asset-heavy industries—manufacturing, utilities, healthcare, automotive—service doesn’t end at the point of sale. Customers expect warranty coverage, proactive maintenance, and lifecycle visibility for every asset.
Customers today expect to engage with brands on their terms—whether via WhatsApp, SMS, web chat, Facebook Messenger, or traditional email. Businesses that don’t deliver seamless
In today’s hyper-connected business world, companies run on dozens of cloud applications—CRMs, ERPs, HR systems, e-commerce platforms, marketing automation tools, and more. But while these
Contact centres remain the backbone of customer service, but they are evolving rapidly. Customers expect multi-channel support, faster resolution, and proactive engagement. Traditional call centres—focused
Today’s customers prefer self-service first. Studies show that over 70% of customers try to resolve issues themselves before contacting support. Businesses that don’t provide effective
