Top 5 Salesforce Use Cases for Turbine Manufacturers
Turbine manufacturers operate in a mission-critical environment. Customers don’t just expect product excellence—they expect zero downtime, 24/7 service support, and airtight compliance. Salesforce has emerged as the go-to platform to deliver these expectations. Let’s explore the top 5 use cases where Service Cloud + FSL deliver maximum value for turbine OEMs. Use Case 1: […]
The Future of Machinery Manufacturing Service with Salesforce CRM + IoT
Why the Future is Service-Led Machinery manufacturers used to compete on product quality and price. Today, they compete on service experience. Customers don’t just want machines that work; they want predictability, proactive service, and guaranteed uptime. Global leaders are already moving toward service-based business models, where revenue comes not only from machine sales but also […]
Top 5 Salesforce Use Cases for Machinery Manufacturers
From Product-Centric to Service-Centric Manufacturing The machinery manufacturing industry is no longer just about producing equipment—it’s about delivering end-to-end customer value. Whether it’s an industrial compressor, an agricultural tractor, or a construction crane, customers expect not only durability but also seamless after-sales service. This shift creates challenges: Complex service networks across global dealer ecosystems. Increasing […]
Why Machinery Manufacturers Need Salesforce Service Cloud + Field Service Lightning
A Shifting Industry Landscape The global machinery manufacturing industry, valued at more than $5 trillion, powers nearly every sector—from construction and mining to agriculture, energy, and logistics. These machines are capital-intensive, mission-critical, and built to last for decades. But the industry is evolving. Today, customers don’t just buy machines—they buy uptime, service quality, and reliability. […]
Connected Assets & IoT in Salesforce Field Service: Proactive Service at Scale
With connected assets and IoT integration, Salesforce Field Service enables proactive service—turning traditional break-fix operations into predictive, value-added engagements. Connected Assets in Salesforce Store asset hierarchies (parent/child equipment). Track service history per asset. Link cases and work orders directly to installed products. IoT Integration IoT sensors detect anomalies → Trigger Salesforce alerts. Automatic case creation […]
Intelligent Scheduling in Salesforce Field Service: Reduce Costs & Improve SLA Compliance
Scheduling is one of the hardest parts of field service. Assign the wrong technician and you risk delays, SLA breaches, and unhappy customers. Salesforce FSL Intelligent Scheduling uses AI to optimize assignments, saving money and improving service quality. Intelligent Scheduling Features 1. Skills-Based Routing Assign based on certifications and expertise. Example: HVAC specialists assigned to […]
Optimizing Technician Productivity with the Salesforce Field Service Mobile App
Technicians are the face of your brand. Their ability to resolve issues quickly defines customer satisfaction. Yet many technicians are burdened with manual paperwork and poor tools. The Salesforce Field Service Mobile App transforms productivity by putting all the right features in a technician’s pocket. Features of the FSL Mobile App 1. Offline Mode Work […]
Key Features of Salesforce Field Service Lightning for Workforce Management
Field service is complex. From scheduling technicians and managing travel routes to ensuring first-time fix rates, workforce management can make or break customer experience. Salesforce Field Service Lightning (FSL) equips companies with tools to manage field operations seamlessly. At Perigeon, we’ve implemented FSL for clients across utilities, telecom, manufacturing, and facilities management, helping them optimize […]
Knowledge-Centered Service (KCS) with Salesforce Service Cloud
Knowledge is one of the most powerful assets in customer service. Yet many companies fail to capture it effectively. Knowledge-Centered Service (KCS) is a methodology that ensures solutions generated during case resolution are documented and shared. Salesforce Service Cloud makes KCS adoption seamless, turning support teams into knowledge engines. KCS in Service Cloud Knowledge Articles: […]
AI-Powered Case Management with Salesforce Einstein for Service Cloud
AI is no longer a buzzword—it’s transforming customer service. Customers expect instant, accurate, and personalized support. Traditional case management systems can’t keep up. Salesforce Einstein for Service Cloud changes the game by bringing AI into everyday support operations. At Perigeon, we’ve implemented Einstein-powered workflows that predict case outcomes, detect sentiment, and recommend solutions—helping companies move […]
