Optimizing Technician Productivity with the Salesforce Field Service Mobile App
Introduction Technicians are the face of your brand. Their ability to resolve issues quickly defines customer satisfaction. Yet many technicians are burdened with manual paperwork and poor tools. The Salesforce Field Service Mobile App transforms productivity by putting all the right features in a technician’s pocket. Features of the FSL Mobile App 1. Offline […]
Key Features of Salesforce Field Service Lightning for Workforce Management
Introduction Field service is complex. From scheduling technicians and managing travel routes to ensuring first-time fix rates, workforce management can make or break customer experience. Salesforce Field Service Lightning (FSL) equips companies with tools to manage field operations seamlessly. At Perigeon, we’ve implemented FSL for clients across utilities, telecom, manufacturing, and facilities management, helping them […]
Delivering Service Excellence with Salesforce Service Cloud and Field Service
In today’s on-demand world, customers expect fast, efficient, and personalized support—whether they’re interacting online or at their doorstep. Salesforce offers the perfect combination through Service Cloud and Field Service—a unified platform that empowers businesses to deliver seamless service experiences both remotely and in the field. 💡 What is Salesforce Service Cloud? Salesforce Service Cloud […]
Revolutionizing Customer Service with Salesforce Service Cloud and Service CPQ
In today’s experience-driven economy, customer service is not just about resolving issues—it’s about delivering fast, personalized, and seamless experiences across every channel. Salesforce’s Service Cloud leads this transformation, and when combined with Service CPQ, it turns service operations into strategic revenue engines. 🔍 What is Service Cloud? Salesforce Service Cloud is a customer service […]
