Salesforce Service Cloud and Asset Service Lifecycle Management – Extending the Life of Assets
For asset-heavy industries—manufacturing, utilities, healthcare, automotive—service doesn’t end at the point of sale. Customers expect warranty coverage, proactive maintenance, and lifecycle visibility for every asset. Salesforce Service Cloud’s Asset Service Lifecycle Management feature helps companies track assets from installation through end-of-life, ensuring predictive service, compliance, and revenue opportunities. Challenges in Asset Management Warranty Disputes Manual […]
Salesforce Service Cloud and Digital Engagement – Meeting Customers Where They Are
Customers today expect to engage with brands on their terms—whether via WhatsApp, SMS, web chat, Facebook Messenger, or traditional email. Businesses that don’t deliver seamless digital engagement risk losing customers to more agile competitors. Salesforce Service Cloud’s Digital Engagement add-on empowers service teams to interact with customers across multiple digital channels, all from a single, […]
Salesforce Service Cloud and Contact Centres – Modernizing Customer Support Hubs
Contact centres remain the backbone of customer service, but they are evolving rapidly. Customers expect multi-channel support, faster resolution, and proactive engagement. Traditional call centres—focused only on phone calls—are outdated. Salesforce Service Cloud modernizes contact centres by unifying voice, digital, and AI tools into a single platform, empowering agents and delighting customers. Challenges in […]
Salesforce Service Cloud and Self-Service – Empowering Customers to Help Themselves
Today’s customers prefer self-service first. Studies show that over 70% of customers try to resolve issues themselves before contacting support. Businesses that don’t provide effective self-service options risk frustrating customers and overloading agents. Salesforce Service Cloud provides powerful self-service tools that empower customers to find answers quickly, reducing case volumes and enhancing satisfaction. The […]
Salesforce Service Cloud and Customer Service AI – Transforming the Future of Support
Customer expectations are evolving faster than ever. In the age of instant responses, chatbots, and predictive service, businesses can no longer rely on manual, reactive customer service models. Customers demand personalized, accurate, and timely responses across every channel. Salesforce is leading this revolution with Customer Service AI embedded in Service Cloud. Powered by Einstein AI, […]
Salesforce for India’s High-Growth Industries: FMCG, Pharma, Textiles & Cement
India is one of the fastest-growing economies in the world, with consumer demand, pharma exports, textile manufacturing, and infrastructure projects driving growth. But with scale comes complexity. FMCG brands serve millions of retail outlets, demanding rapid complaint resolution and distributor engagement. Pharma manufacturers must comply with stringent FDA, DCGI, and WHO regulations while ensuring medicine […]
How Salesforce is Driving Service Innovation Across U.S. Automotive, Healthcare & Semiconductor Industries
The United States is home to some of the world’s most advanced industries—automotive, healthcare, and semiconductors. These sectors fuel innovation and global competitiveness, but they also face complex challenges: Automotive OEMs and EV manufacturers must manage vast dealer networks and predictive servicing for connected vehicles. Healthcare and medical device companies operate in compliance-first environments where […]
Why Canadian Energy, Forestry & Manufacturing Leaders are Adopting Salesforce
Canada is a global powerhouse in energy, natural resources, and advanced manufacturing. From Alberta’s oil sands and British Columbia’s forestry sector to Ontario’s automotive and machinery plants, Canadian industries fuel both domestic growth and international exports. But these industries face pressing challenges: Energy operators in oil & gas must manage complex pipelines and compliance with […]
How Salesforce is Transforming Mining, Energy & Construction Operations in Australia
Australia’s economy is built on three pillars: mining, energy, and construction. From exporting iron ore, coal, and lithium to leading the world in renewable energy investments and mega infrastructure projects, these industries form the foundation of Australia’s global competitiveness. Yet, Australian enterprises in these sectors face growing challenges: Mining companies deal with harsh, remote environments […]
The Future of Aerospace Fabric Service with Salesforce + IoT
Airlines and OEMs expect zero defects, complete compliance, and predictive service from fabric suppliers. With sustainability and digital transformation reshaping aviation, service excellence is a must. Salesforce, integrated with IoT and AI, is powering this future. Future Trends in Aerospace Fabric Service IoT-Connected Fabrics Sensors in seat covers and insulation detect wear and anomalies. Salesforce […]
