For asset-heavy industries—manufacturing, utilities, healthcare, automotive—service doesn’t end at the point of sale. Customers expect warranty coverage, proactive maintenance, and lifecycle visibility for every asset.
Salesforce Service Cloud’s Asset Service Lifecycle Management feature helps companies track assets from installation through end-of-life, ensuring predictive service, compliance, and revenue opportunities.
Challenges in Asset Management
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Warranty Disputes
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Manual tracking leads to missed entitlements.
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Unplanned Downtime
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Reactive servicing causes costly outages.
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Lack of Lifecycle Visibility
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Companies can’t track full asset history.
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Compliance Risk
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Missing records during audits.
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Salesforce Asset Service Lifecycle Features
- Asset Tracking: Logs full lifecycle, including installation, warranties, and service history.
- Entitlement Management: Automates warranty validation.
- Preventive Maintenance: Predictive servicing via IoT integration.
- Service Contracts: Links SLAs and service renewals to assets.
- Analytics: Tracks downtime trends and service costs.
Use Cases
- Manufacturing: Track machinery warranties and predictive servicing.
- Healthcare: Maintain compliance logs for MRI machines.
- Utilities: Monitor transformers and smart meters with IoT alerts.
- Automotive: Manage EV battery warranties and lifecycle.
Future of Asset Service Lifecycle with Salesforce
- Digital Twins: Creating a digital replica of every asset.
- AI-Driven Renewals: Predicts when customers need service contract upgrades.
- Sustainability Tracking: Asset lifecycle aligned with ESG goals.
Why Perigeon?
We’ve delivered Salesforce asset lifecycle solutions for:
- OEM manufacturers (warranty automation).
- Utilities (predictive maintenance).
- Healthcare providers (compliance logs).
Perigeon adapts Salesforce to create end-to-end asset ecosystems.
Conclusion
Customers demand proactive service, not reactive repairs. Salesforce Asset Service Lifecycle enables:
- Predictive servicing.
- Reduced downtime.
- Transparent warranty management.
📩 Contact Perigeon to optimize asset service management with Salesforce.
