In today’s hybrid world, customers and technicians expect remote-first service options. Whether troubleshooting equipment, guiding a customer through installation, or providing compliance inspections, remote assistance saves time and costs.
Salesforce Service Cloud’s Visual Remote Assistant (VRA) delivers real-time, video-enabled support that connects customers and agents anywhere, reducing the need for on-site visits.
Challenges in Traditional Field Service
- High travel costs for technicians.
- Delayed issue resolution in remote areas.
- Difficulty scaling service across geographies.
- Safety risks in hazardous environments.
Salesforce Visual Remote Assistant Features
- Live Video Support: Connects customers with agents instantly.
- AR Guidance: Overlay instructions during remote calls.
- Knowledge Integration: Links to service manuals and articles during sessions.
- Mobile-First: Works on smartphones, tablets, and desktops.
- Case Integration: All sessions logged in Service Cloud.
Use Cases
- Manufacturing: Remote troubleshooting for assembly line machines.
- Healthcare: Device installation guided via video support.
- Utilities: Remote inspections for field equipment.
- Consumer Electronics: AR-powered setup assistance for new devices.
Benefits
- Reduces on-site visits by up to 30%.
- Cuts travel costs.
- Improves first-contact resolution rates.
- Enhances safety by limiting field exposure.
Future of Remote Service
- AR/VR Expansion: Immersive troubleshooting experiences.
- AI Video Assistants: Automated guidance during calls.
- IoT + Remote Service: IoT data enriches remote troubleshooting.
Why Perigeon?
We’ve delivered remote service ecosystems for:
- Utilities with distributed assets.
- Medical device companies needing compliance support.
- OEMs optimizing travel costs.
Perigeon ensures Visual Remote Assistant is integrated with broader Salesforce workflows for maximum ROI.
Conclusion
Remote service is no longer optional—it’s essential. Salesforce Visual Remote Assistant enables:
- Faster resolutions.
- Reduced service costs.
- Enhanced customer experiences.
📩 Contact Perigeon to deploy Visual Remote Assistant for your service operations.
