Top 5 Salesforce Use Cases for Machinery Manufacturers
From Product-Centric to Service-Centric Manufacturing The machinery manufacturing industry is no longer just about producing equipment—it’s about delivering end-to-end customer value. Whether it’s an industrial compressor, an agricultural tractor, or a construction crane, customers expect not only durability but also seamless after-sales service. This shift creates challenges: Complex service networks across global dealer ecosystems. Increasing […]
Why Machinery Manufacturers Need Salesforce Service Cloud + Field Service Lightning
A Shifting Industry Landscape The global machinery manufacturing industry, valued at more than $5 trillion, powers nearly every sector—from construction and mining to agriculture, energy, and logistics. These machines are capital-intensive, mission-critical, and built to last for decades. But the industry is evolving. Today, customers don’t just buy machines—they buy uptime, service quality, and reliability. […]
AI-Powered Case Management with Salesforce Einstein for Service Cloud
Introduction AI is no longer a buzzword—it’s transforming customer service. Customers expect instant, accurate, and personalized support. Traditional case management systems can’t keep up. Salesforce Einstein for Service Cloud changes the game by bringing AI into everyday support operations. At Perigeon, we’ve implemented Einstein-powered workflows that predict case outcomes, detect sentiment, and recommend solutions—helping companies […]
