The construction industry is evolving rapidly. Contractors, governments, and developers expect real-time transparency, predictive uptime, and sustainability tracking from materials suppliers.
The future lies in digitized dealer networks, IoT-driven predictive maintenance, and compliance-first service ecosystems powered by Salesforce.
Future Trends in Construction Materials Service
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IoT-Powered Predictive Maintenance
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Connected kilns, crushers, and trucks monitored in real time.
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Salesforce cases created for anomalies.
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AI-Powered Service Cloud
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Einstein predicts service demand during peak construction cycles.
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Prioritizes high-value dealer cases.
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Dealer Digitization
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Portals empower distributors with real-time claim tracking.
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Knowledge base reduces resolution time.
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Compliance & Sustainability Reporting
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ESG dashboards for emissions, waste, and energy usage.
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Digital audit-ready records.
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Service as a Revenue Model
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OEMs shift to predictive service subscriptions.
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New recurring revenue streams.
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Example
A building materials OEM adopted Salesforce IoT + FSL. Predictive servicing reduced downtime incidents by 33%, SLA penalties by 20%, and sustainability reporting became automated.
Why Perigeon?
- Salesforce Partner with construction materials industry expertise.
- Delivered predictive service, SLA compliance, dealer digitization.
- Integration with ERP, MES, IoT, ESG systems.
Conclusion
The construction materials industry’s future is digital, predictive, and sustainability-driven. With Salesforce Service Cloud, FSL, IoT, and AI, OEMs can deliver uptime guarantees, compliance, and dealer trust.
📩 Contact Perigeon to future-proof your construction materials service operations.
