The construction industry is evolving rapidly. Contractors, governments, and developers expect real-time transparency, predictive uptime, and sustainability tracking from materials suppliers.

The future lies in digitized dealer networks, IoT-driven predictive maintenance, and compliance-first service ecosystems powered by Salesforce.

Future Trends in Construction Materials Service

• IoT-Powered Predictive Maintenance

  • Connected kilns, crushers, and trucks monitored in real time.

  • Salesforce cases created for anomalies.

• AI-Powered Service Cloud

  • Einstein predicts service demand during peak construction cycles.

  • Prioritizes high-value dealer cases.

• Dealer Digitization

  • Portals empower distributors with real-time claim tracking.

  • Knowledge base reduces resolution time.

• Compliance & Sustainability Reporting

  • ESG dashboards for emissions, waste, and energy usage.

  • Digital audit-ready records.

• Service as a Revenue Model

  • OEMs shift to predictive service subscriptions.

  • New recurring revenue streams.

Example

A building materials OEM adopted Salesforce IoT + FSL. Predictive servicing reduced downtime incidents by 33%, SLA penalties by 20%, and sustainability reporting became automated.

Why Perigeon?

• Salesforce Partner with construction materials industry expertise.
• Delivered predictive service, SLA compliance, dealer digitization.
• Integration with ERP, MES, IoT, ESG systems.

Conclusion

The construction materials industry’s future is digital, predictive, and sustainability-driven. With Salesforce Service Cloud, FSL, IoT, and AI, OEMs can deliver uptime guarantees, compliance, and dealer trust.