Telecom equipment underpins global connectivity—from 5G rollout to IoT expansion. As networks become more complex, service expectations are rising: zero downtime, predictive maintenance, and proactive SLA compliance.
Salesforce is enabling OEMs to deliver this future.
Future Trends in Telecom Equipment Service
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IoT-Connected Equipment
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Towers, routers, and switches monitored in real time.
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Predictive alerts auto-generate service cases.
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AI-Powered Service Cloud
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Einstein prioritizes high-impact incidents.
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Smart routing ensures SLA compliance.
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Global Dealer Digitization
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Portals for carriers and resellers ensure transparency.
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Knowledge bases empower self-service.
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Compliance Automation
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Security, safety, and telecom regulations tracked in Salesforce.
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Digital, audit-ready logs maintained.
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Service as a Revenue Model
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OEMs moving to managed services and predictive maintenance subscriptions.
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Recurring revenue beyond equipment sales.
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Example
A 5G equipment OEM integrated Salesforce IoT + FSL. Predictive maintenance reduced tower downtime by 33%, SLA penalties by 24%, and dealer satisfaction improved significantly.
Why Perigeon?
- Salesforce Partner with telecom manufacturing expertise.
- Delivered predictive IoT service, SLA dashboards, compliance workflows.
- Integration with OSS/BSS, ERP, IoT systems.
Conclusion
The telecom equipment industry’s future is predictive, compliance-first, and service-driven. With Salesforce Service Cloud, FSL, IoT, and AI, OEMs can deliver uptime guarantees, meet global compliance, and build long-term trust with carriers.
📩 Contact Perigeon to future-proof your telecom equipment service operations.
