Telecom equipment underpins global connectivity—from 5G rollout to IoT expansion. As networks become more complex, service expectations are rising: zero downtime, predictive maintenance, and proactive SLA compliance.

Salesforce is enabling OEMs to deliver this future.

Future Trends in Telecom Equipment Service

• IoT-Connected Equipment

  • Towers, routers, and switches monitored in real time.

  • Predictive alerts auto-generate service cases.

• AI-Powered Service Cloud

  • Einstein prioritizes high-impact incidents.

  • Smart routing ensures SLA compliance.

• Global Dealer Digitization

  • Portals for carriers and resellers ensure transparency.

  • Knowledge bases empower self-service.

• Compliance Automation

  • Security, safety, and telecom regulations tracked in Salesforce.

  • Digital, audit-ready logs maintained.

• Service as a Revenue Model

  • OEMs moving to managed services and predictive maintenance subscriptions.

  • Recurring revenue beyond equipment sales.

Example

A 5G equipment OEM integrated Salesforce IoT + FSL. Predictive maintenance reduced tower downtime by 33%, SLA penalties by 24%, and dealer satisfaction improved significantly.

Why Perigeon?

• Salesforce Partner with telecom manufacturing expertise.
• Delivered predictive IoT service, SLA dashboards, compliance workflows.
• Integration with OSS/BSS, ERP, IoT systems.

Conclusion

The telecom equipment industry’s future is predictive, compliance-first, and service-driven. With Salesforce Service Cloud, FSL, IoT, and AI, OEMs can deliver uptime guarantees, meet global compliance, and build long-term trust with carriers.