Telecom equipment OEMs must guarantee uptime, compliance, and proactive service to remain competitive. Salesforce enables OEMs to meet these expectations through scalable, predictive solutions.
Here are the top 5 Salesforce use cases for telecom equipment manufacturers.
1: SLA Monitoring
- SLA timers and escalation rules.
- Real-time dashboards to track uptime.
- Prevents penalties for missed SLAs.
2: Predictive IoT Maintenance
- IoT-enabled base stations and routers connect to Salesforce.
- Anomalies trigger Service Cloud cases automatically.
- FSL dispatch ensures proactive servicing.
3: Dealer & Carrier Portals
- Portals for carriers, partners, and resellers.
- Transparency in claim status.
- Access to manuals, upgrades, and troubleshooting guides.
4: Compliance Automation
- Security and regulatory compliance tracked.
- Digital, audit-ready logs.
- Simplifies multi-country telecom compliance.
5: Service Analytics
- Einstein dashboards track downtime patterns.
- Predictive models forecast service demand across geographies.
- ESG dashboards for sustainability reporting.
Example
A telecom OEM used Salesforce SLA dashboards. SLA compliance improved by 30%, downtime incidents reduced, and compliance audit prep time fell by half.
Why Perigeon?
- Delivered Salesforce solutions for network OEMs + telecom carriers.
- Strong expertise in IoT, SLA workflows, compliance automation.
📩 Talk to Perigeon about Salesforce solutions for telecom equipment manufacturers.
